Maintain

Growth plans and build projects may be the fun stuff but you can't ignore the day to day. Our maintenance service will ensure your store is running, bug free, and your team have the support they need to keep your business running.

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Maintenance Services

Our dedicated account management team will provide you and your team with services designed to keep your store running smoothly.

• Support
• Training
• Critical support
• Hosting and security
• Store speed
• Patches and upgrades
• Bugs and minor changes
• Theme updates

Platform Agnostic

We're platform agnostic, which means we'll work with the most popular and best suited platforms. We partner with top eCommerce platforms including ShopifyPlus, Magento, BigCommerce, and Adobe Commerce.

Tech Audit

In most cases, a technical audit will be required for us to fully understand your store and how it's setup and configured.

This will allow us to estimate work more accurately and offer appropriate guidance. Following the tech audit, we'll produce a report containing recommendations which can be planned into a future roadmap, usually starting with making sure your store is stable and secure.

Dedicated Development

Larger retailers with high demand may prefer to take advantage of our dedicated development resources. This provides you with one or more dedicated developers, just for you.

This gives you more time but more importantly quicker delivery and greater continuity as they only work on your store.

The developers are fully managed by your dedicated Account Manager so you can spend your time on the business, not managing resources.

CDKeys

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Dedicated Development

We created a dedicated team for CDKeys consisting of front-end developers, back-end developers and project managers. This full time dedicated resource provides CDKeys with a responsive team with complete control of workflow priorities.

This resource is fully scalable with the ability to increase or decrease resources, as well as utilise other services when required including design and CRO.

Jimmy's Iced Coffee

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Shopify Support

Although Jimmy's benefit from the stability of the ShopifyPlus platform, we're still required to ensure the store runs smoothly. We provide training on the platform, minor improvements and the occasional bug - but more importantly, peace of mind knowing we have them covered.

“Highly recommended Magento agency..”

Solid and large-scale partnership for 5 years. Initially helped to revamp a (rather poorly) developed Magento 1 store then support us with a Magento 2 migration and ongoing support. With such a large site there were always going to be teething issues but Real Agency spent the time and effort to fix various aspects and help us become successful. Highly recommended Magento agency to use, especially if you have limited in-house/full time resources.

How it Works

1. Onboarding

Our onboarding process gives everyone the chance to get to know each other better. The more we know the better the outcomes and relationship will be. The technical audit form part of onboarding and set the foundation for our relationship.

This process usually takes 2-3 weeks and will be conducted by your dedicated Account Manager. If you are migrating hosting services over to us, this process will run along-side onboarding.

2. Choose an Hours Plan

Our pricing is simple and transparent. The hours you buy are used across all our services and can be bought in bulk or spread out monthly. The more hours you buy, the cheaper it gets and you can use more hours at the start to cover the additional work before you set into a rhythm.

We'll work together to estimate how many hours you need for ongoing maintenance and support as well as your growth objectives, to ensure you have enough to do what you need.

3. Weekly Updates

Aside from ad-hoc emails and calls, you'll meet with your dedicated Account Manager weekly to discuss progress and amend your work planner as things change. This is held using Google Meet and usually lasts an hour. Often, our Client Services Director, Marcus, will join these calls.